Return or Exchange Within 14 Days

You can return or exchange any item within 14 days of receiving your order (maximum 30 days from placing your order),  whether the size isn’t right or it simply wasn’t what you expected.

To be eligible:

• Items must be unused, with original packaging and tags still attached.

• You’ll need your invoice or order number to process the return or exchange.

Returns are not limited to defective items. We understand that preferences change, and we’re here to make it right.

Two Easy Options

1. Return or Exchange In-Store
Visit any Sneak Freak branch to exchange your item instantly.
Please note that there are no in-store refunds, only exchange.

2. Return by Delivery
Prefer to stay home? Contact our customer care team by WhatsApp, phone, or email, and we’ll coordinate a pickup within 5 working days for FREE.

Once we receive and inspect the item, you will receive online store credit, which you can use to place a new order on our website, either by yourself or with help from our team.

Order Cancellations

Orders can be cancelled only before they are processed and handed over to our delivery partner. If you wish to cancel, please contact our team as soon as possible. Once an order has been dispatched, it can no longer be cancelled and must go through the return process instead.

Refunds

All eligible refunds are issued as online store credit, which will be shared with you once the returned item is inspected and approved. You can then use the credit to place a new order with the corrected item, or we can place the order for you.

Still have questions or need help? Our customer care team is here to assist and ensure you have the best possible experience with Sneak Freak.